Critical Information Summary

Field Business Mobile Broadband

Information About The Service

Description of the Service

Field Business Mobile Broadband Plans are post-paid mobile data services for use with a compatible Australian tablet or mobile broadband device.

These plans are available to new and existing approved eligible customers.

Service Availability
Field Business Mobile Plans are available in Optus 4G coverage areas. Please check eligibility at Network Coverage Maps – Optus.

Coverage will vary depending on the device, building structure and location.

What’s Excluded
Your monthly included data can not be used whilst overseas. These plans exclude all Voice calls, calls to satellite numbers, premium calls, directory assistance, SMS/MMS, Premium SMS and content services. If you send SMS with these plans, you will be charged at 10cent per 160 characters sent. For a complete list of all excess charges, please refer to

Minimum Term
Field Mobile Business Plans have a 12-month minimum term.

Your Data Allowance
Data Allowance for Field Business Mobile Broadband plans is listed below in the Pricing table. Included data can not be used whilst overseas. All Field Business Mobile Plans and Field Business Broadband plans will share and pool included data each month. Any unused data is forfeited at the end of each billing cycle.

If you breach your pooled data, your Field Business Mobile Broadband plans will automatically receive a 1GB top-up for $13. You will be notified of this via SMS and or email each time a data pack is added to the account.

You can use Field Business Mobile Broadband Plans with any compatible tablet or mobile broadband device. You may BYOD or purchase a device through Field Solution Group.

Information About Pricing

The Charges payable include the Monthly Plan Charge and Other Fees & Charges as outlined below.

Monthly Plan Charges

Business Plan Minimum Monthly Term Data Allowance Monthly Plan Charge Cost of 1MB data Total Minimum Charge over Term^
Field Business Mobile Broadband 15 12 3GB $15 $0.00488 $180
Field Business Mobile Broadband 35 12 35GB $35  $0.00098 $420
Field Business Mobile Broadband 65 12 50GB $65 $0.00127 $780

Cancellation Fees
The Cancellation Fee is half the Monthly Plan Charge, Monthly Installation Charge (where applicable) multiplied by the remaining contracted months.

Cancelling your Field Solutions service may also result in a cancellation of any other Field Solutions products you’ve purchased that are only available when bundled with Field Solutions Broadband. Should those products have their own contract, you will be liable for their associated break fees, if applicable.

All dollar values in this Critical Information Summary include GST unless stated otherwise.

Fair Use
A Fair Use policy applies to these plans. Customers must not use the service in an unacceptable or fraudulent way that will result in excessive usage and network congestion. If a customer breaches the Field Solutions Group Fair Use policy, it may result in the suspension or cancellation of the service. If this occurs, the customer will be liable for any remaining usage and contract charges.

Payment is strictly by direct debit from your nominated credit card or bank account. Visa/MasterCard payments attract a 1% surcharge. AMEX payments attract a 3% surcharge from our e-payment provider.

Other Fees and Charges
In accordance with our Terms and Conditions, Other Charges may apply for services such as Plan Downgrades, Handling Fees, Printed Invoices, Incorrect Call-Out fees, Service Reconnection fees, Payment Declined Fee, Hardware Replacement Fee. Refer to the Field Solutions Broadband Terms and Conditions

Other Information

Other Information
We provide email data usage notifications at 50%, 85% and 100% of your included data. These are sent to your mobile service number and your nominated email address.

If your service is not contracted, we may change your plan inclusions and price. You will be given written notice of any changes made. Please refer to the terms at

Contact Us
You can contact Field Solutions customer service for Sales, Support & Billing assistance via

Phone: 1300 000 477

Telecommunications Industry Ombudsman (TIO)
If you are not satisfied with the resolution of your complaint by Field Solutions Broadband, you may wish to contact the TIO, an independent dispute resolution body, via:

Phone: 1800 000 058
Fax: 1800 630 614
Mail: PO Box 276, Collins Street West VIC 8007

Our Clients include

Field Solutions Group (FSG/ASX)